Problems 80-90% System LO20470 -Quote Attribution?
Sun, 24 Jan 1999 21:08:20 EST

I need help in finding a reference for something attributed to Peter
Drucker. He is reported to have said something to the effect that 80%-90%
of performance problems can be attributed to the system as opposed to the
individuals. His idea is referenced in an article I have submitted for
publication and the editor want the reference for it. I am certain that
someone on this list knows the answer!



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