Problems 80-90% System LO20473 -Quote Attribution?

Roy Greenhalgh (rgreenh@ibm.net)
Mon, 25 Jan 1999 09:04:38 +0000

Replying to LO20470 --

Peter...

Reference to your note.

I am aware that Prof W Edwards Deming made this statement .. many times,
and what's more he "upped" the figure progressively as he travelled and
consulted. At the end he was saying 95% of the problems lie with the
system.

I think too, WDED made the statements before Drucker.

Suggest you refer to The Deming Dimension by Henry R Neave, ISBN
0-945320-08-6. This is the nearest yet to a biography, extracting the key
messages of WED>

Regards...

Roy

-- 

Roy Greenhalgh <rgreenh@ibm.net>

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