A System of Profound Knowledge LO21809

Wed, 2 Jun 1999 15:03:43 EDT

Replying to LO21790 --

In a message dated 6/2/99 12:03:26 PM Central Daylight Time,
jzavacki@greenapple.com writes:

> The 14 points for management (Out of the Crisis, Ch.2)

I would like to add that Dr. Deming's System of Profound Knowledge
includes the following:

Appreciation for a System
Understanding of Variation
Knowledge of Psychology
Theory of Knowledge

The four components constitute the System of Profound Knowledge (SoPK) and
should be incorporated with the 14 points for management. Dr. Deming
stated several times that Western management must have a "Metanoia". He
used this word in the 1st edition of his book "The New Economics" but it
is omitted from the second edition I am sorry to say. It is a beautiful
word and as Peter Senge says it should be used cautiously. It means to
have a "shift of mind" (5th Discipline pg. 13). And yes, Western
management needs it.

Linda Ortberg
Tarrant County College
Ft. Worth, TX.



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