LO-based Training Strategies LO21814 -case studies?

Richard Charles Holloway (rholloway@outsights.com)
Wed, 2 Jun 1999 21:14:35 -0700

Replying to LO21806 --

Tony...your inquiry made me think of the Customer Support Consortium--"a
non-profit alliance of technical support organizations that are working
together to solve industry-wide challenges. The Consortium is dedicated
to shaping the future of customer support through the development of
innovative strategies, business models and standards." Many of the
principles and practices that they adhere to are aligned with principles
of the learning organization.

You'll find their website here: http://www.customersupport.org/

"Faced with the choice between changing one's mind, and proving that there
is no need to do so, almost everybody gets busy on the proof." ^WJohn
Kenneth Galbraith

Richard Charles Holloway -
P.O. Box 2361, Olympia, WA 98507 Telephone 253.539.4014 or 206.568.7730
OutSights <http://www.outsights.com>


"Richard Charles Holloway" <rholloway@outsights.com>

Learning-org -- Hosted by Rick Karash <rkarash@karash.com> Public Dialog on Learning Organizations -- <http://www.learning-org.com>