Comparing LO and TQM Principles and Practices LO22946

J.C. Lelie (
Fri, 22 Oct 1999 10:43:26 +0200

Replying to LO22933 --

Hello Steve,

I haven't read an article about the subject, i've lived it. I've worked
for a few years with a big - american based - manufacturer of electronic
equipment, implementing the JIT/TQM principles - and implementing an
ERP-system and applying Goldratt's Theory of Constraints. In that period
the Fifth Discipline was published (with a foreword by Deming).

To me LO and TQM (with JIT, ERP, TOC, BPR and other TLA's (Three Letter
Abbriviations)) are just different views on the same underlying processes:
processing change. Both supply theories, methods and tools for intentional

On the surface, TQM just deals with quality, management of processes,
improving through statistical methods. LO seems to have a broader
application (vision, team learning, mental models). However, the core of
Deming's mission - drive out fear - goes deeper then LO and could be
applied in many circumstances, including the definition of change

Their application and usefulness depends on your own preferences and the
actual situation. Using a contingency approach, the different methods
should be applied depending on the situation. After a while, a new method,
a different intervention is called for.

What specific problem do you have? What do you want to achieve by
comparing LO and TQM? Do you have a clear and present danger? Does your
company lacks direction? Do you have systemic quality problems? Is there a
problem with innovation or with implementing innovations? Do you have
problems with suppliers? Or are your customers leaving? Are people angry,
frustrated - fearing for their jobs?

Kind regards,

Jan Lelie

Swan, Steve R. SETA CONTR wrote:
> Has anyone read an article that might discuss the subject above?


Drs J.C. Lelie CPIM (Jan) LOGISENS - Sparring Partner in Logistical Development Mind@Work est. 1998 - Group Resolution Process Support Tel.: (+ 31) (0)70 3243475 or car: (+ 31)(0)65 4685114 and/or taoSystems: + 31 (0)30 6377973 -

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