Knowledge Plateaus? LO23008 -Survey

Bruce Jones (
Tue, 26 Oct 1999 09:01:37 -0500

Ladies and Gentlemen:

I am doing a paper on Learning Organizations and Healthcare and would like
your assistance on a portion of it.

In a recent conversation with a healthcare manager, I asked some questions
about knowledge and experience typically encountered in this persons years
of management.

1. After how many years do you consider an employee experienced?

2. At what point do you feel an Employee's knowledge plateaus?

3. What percentage of loss or gain in knowledge is encountered?

This managers reply:

"Most employees are not experienced until they have been working for three
to five years. Most employees' knowledge increases 100% in the first two
to three years then plateaus at the three to five year level. After that
1/3 to 1/4 increase their knowledge level five to ten percent over the
next ten years then plateau at about the fifteen to twenty year level.
About 1/3 to 1/2 never increase their knowledge and 1/3 to 1/4 actually
lose knowledge (mostly from non-use) at about three to five percent until
retirement, usually at twenty years."

This manager has been a nurse manager for twelve years and was reflecting
mainly on nurses and other nursing service personnel. I would like
responses to these questions from both healthcare professionals (at all
levels and disciplines) and non-healthcare responses as well. When
responding no company or affiliate names are required but I would like to
know what discipline you are reporting. Since this is not a survey based
on statistical analysis of questions sent and responses received you may
--if you like-- copy and distribute or forward copies to others within
your organization. Please respond by November 12, 1999.

Thank you in advance. The final paper will be out in December 1999.

Bruce W. Jones
Organizational Development Specialist
Northwest Texas Healthcare System
Amarillo, Texas


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