Individual Competence vs. Organizational Efficiency LO28857

From: PODOLSKY,JOE (HP-Cupertino,ex1) (
Date: 07/17/02

Replying to LO28850 --

Hi Benjamin,

It's great to "hear" from you again.

Thanks for the article. Malcolm Gladwell is an excellent "explainer."
He's the best I've read since Isaac Asimov. But the message in his
article is well known. For example:

 - Deming's principles
 - Alfie Kohn's _Punished by Rewards_
 - Jim Collins' _Good to Great_

But companies ... and, worse, our education system, persist in ranking
people. Which reminds me of another book, whose title pounds home its
message: Jeffrey Pfeffer, Robert I. Sutton: _The Knowing-Doing Gap_



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