Defining Knowledge Work LO29627

From: Fred Nickols (
Date: 12/02/02

Replying to Jennie in LO29612 --

Jennie opens with:

>I'm a student at the University of York, England and was wondering if you
>would share your opinions with me. I apologise for the length of this
>email but it is necessary to get all of my ideas across.
>My final year dissertation is on Knowledge Work, you may be familiar with
>this term but if not here are some definitions that may help:

She continues with some interesting examples and then provide this link:

>If you are interested in this here is an article arguing some definitions
>of Knowledge Work and showing that there is little consensus:
> Do you agree with or have thoughts on
>this article?

The article, by David Collins, is quite interesting and well worth
reading. Its basic thesis is that the current emphasis and focus on
knowledge work and knowledge workers is less than productive and we would
be better served by focusing on working knowledge. I think he's got a
point. However, he doesn't go into a lot of detail about how his shift in
focus might play out but I suppose that's a different article for a
different day.


Fred Nickols


Fred Nickols <>

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