Replying to LO29877 --
Doug,
I believe many regard 'quality management' as just 'another flavour of the
month'.
The 'flavour of the month usually comes in four colours' - quality,
safety, environment, security.
In any organisation these are the OPERATIONAL RISK areas.
It pays to have an integrated approach which appropriately manages these
areas- in short a management policy manual and procedures, and a regular
audit.
We have all heard about TQM and Plan, Do, Check, Act - I suggest the Act
part of the activity is the update and maintenance of the management
system documentation.
While 'Quality Management' might be regarded as a new fad, it is only part
of the picture, a change towards Integrated Risk Management, should have
major implications for loss control, and productivity improvement, with
benefits right across our whole economy.
Those who regard it as a 'new religeon', simply need a security blanket.
Best Regards,
Alan Cotterell
>Initially the Cross was just a technology for a slow, cruel, public death;
>now many embrace a religion that holds the Cross as sign of life.
>
>Maybe "Six Sigma" and Statistical Process Control has undergone a similar
>conversion. Some now embrace "Quality Management" as a business
>religion/magical belief system. And, in the process, a few may have lost
>understanding of the initial science and technology?
>
>I wonder if Organizational Learning will share a similiar fate?
--"Alan Cotterell" <acotrel@cnl.com.au>
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