Replying to LO30240 --
Malcolm, I'm inclined to agree with Keith in the futility of change which
doesn't come from the top.
It's possible to change a whole organisation completely from the bottom,
however one word from the top can cause reversion to an authoritarian,
manipulative culture.
The one person a 'change agent' must get on-side is the CEO.
I don't believe you can create a participative management culture by
directing people to consult. I suggest an empowering approach is
essential:
1. Introduce a policy manual using national standards as the basis of
the guidance policies.
2. Document essential/critical procedures.
3. Encourage workers/employees to improve the ways of working, and the
guidance documents.
4. Allow people to form partnerships and self-manage.
Best Regards,
Alan Cotterell
--"Alan Cotterell" <acottere@bigpond.net.au>
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