Systems Thinking and ROI LO13659

Rol Fessenden (76234.3636@CompuServe.COM)
17 May 97 00:32:14 EDT

Replying to LO13618 -- says,

> But lately we have begun to get questions along the lines of, 'Well, this
> was certainly enjoyable but my manager will never buy this unless I can
> show some hard dollar returns. I have to show some tangible benefit.
> Have you got any examples where you can demonstrate that engaging in a
> systems thinking effort to examine a complex problem has resulted in clear
> dollar savings?

I have dozens of examples. Most revolve arounddeveloping a deeper
understanding of how departments within an organization work at cross
purposes, and prevent each other from reaching their goals. A great deal
of money can be saved by identifying and eliminating these problems. It
requires management participation at the highest levels to be successful
because it crosses functional boundaries.


Rol Fessenden

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