Customer Service LO16433
Tue, 6 Jan 1998 13:40:00 -0500

Replying to LO16407 --

Replying to Simon Buckingham who is looking for books on
customer service.

Simon, there is a plethora of titles out there, but I've
found the Chip Bell/Ron Zemke series to be simple,
informative and downright funny at times.

The series of Delivering, Managing and Coaching 'Knock Your
Socks Off Service' is available through Lakewood
Publications at 1 800 707 7769 or check the Training Mall
bookstore at

Please also note that if your interest is telephone service
(support, telesales, etc.) there is an entire and different
stream of information available.


Ryder Jones


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