Customer Service LO16407

Simon Buckingham (
Fri, 02 Jan 98 14:48:39 GMT

Hello there, happy 98.

I am currently writing a detailed report on customer service: what it is,
why it goes wrong, how to avoid it, how to introduce the incentives and
independence that allow non-routine requests to be met in downstructured
environments, introducing customer service charters and so on.

I now have a lot of this in place but I have not referred to any outside
sources. Can anyone recommend good customer service books? I appreciate
your help.

regards, sincerely

Simon Buckingham
unorganization: business not busyness!


Simon Buckingham <>

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