Learning Organizations and Hospitals LO21903

Bruce Jones (brucej@nwths.com)
Mon, 14 Jun 1999 07:17:23 -0500

Replying to LO21893 --

This has been a big question in our hospital for nine years now. We went
to a team concept in 1990 and the results have been amazing. Many new
areas of improvement have been implemented and new ones are cropping up
daily as the staff become more comfortable with the process. Because of
the team approach we have received back-to-back JCAOH accreditation with
commendation. The biggest obstacle we find are older supervisors and
managers who just can not break away from the ' boss is King' attitudes.
Another problem is the attitude, mentioned by Bill Braun, of the old
hierarchical structure of the healthcare field. As new doctors replace
the older this attitude is slowly disappearing. This may also be
accredited to the ongoing training and skills enhancement of continuing
education for all members of the staff, from housekeeping to the CEO.

It is a big challenge but the rewards and the shift in attitudes of the
staff are well worth the effort and the patient becomes the real winner in
the process.

Bruce W. Jones
Organizational Development Specialist
Northwest Texas Healthcare System
Amarillo, Texas


"Bruce Jones" <brucej@nwths.com>

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