Presentation on Knowledge Management LO17328

Vana Prewitt (
Fri, 06 Mar 1998 11:22:56 -0500

Replying to LO17314 --

Right on, Paul. The thing that matters most to my audience is:

- how will it reduce errors?
- how will it improve efficiency / speed
- how much money / time will it save me
- how will it improve customer satisfaction
- how will it reduce turnover

and such things

another obvious point to hit upon is, "will they come if you build it?"
It goes back to the old saying that I'm not teaching if they aren't
learning; if it isn't being used as intended, it is wasted, so how can we
be sure it will be used?


Paul Foley wrote:

> >What are my outcomes?
> >Who are my audience?


Vana Prewitt <>

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